FAQs

Account: 

Which functions are available in the customer account? 

You have access to your so far placed orders and you can change your personal data, e.g. address and password.  

What are the advantages of registering in the online shop? 

Advantages of the online shop are  

I already have an account; how do I log in? 

Go to "My Account" and log in with your registered e-mail address and your corresponding password. 

I've forgotten my password; how can I change it? 

When you log in, click on "Forgot your password?" to change your password. 

How is my personal data protected when ordering in the online shop? 

What are the technical characteristics of the products listed in the online shop?
 
We have summarized the technical characteristics per product for you. You can find them on our homepage 

Do you need a test certificate according to standard EN 10204? 

On request, we will send you a test certificate. 

Certificate of compliance with the order 2.1    100 €
Certificate of compliance with the order 2.2    100 €
Acceptance test certificate 3.1                            150 € 

Order: 

Who can order in the online shop?

The online shop can be used by any company (B2B) located in EU countries. 

Is it possible to order without registration? 

Unfortunately orders without prior registration are not possible. We need your customer data to ensure a smooth and fast processing of your order. 

How can I check if my order has been received? 

Upon receipt of your order you will receive an order acknowledgement by e-mail. In case you will not received it, please also check the spam filter of your mail program or contact us. 

Can I change my order after placing it? 

In case of subsequent changes to an order, please contact the responsible sales representative . They will then check whether an order change is possible. 

What is the current average delivery time for a particular product?
 
The availability of the respective products is determined based on the current stock. These are marked in the colors  

• green  → on stock  

• yellow → limited stock availability  

• red     → out of stock 

How can I order something that cannot be found in the online shop?
 
All standard products are listed in our online shop. For customized products please contact us. 

Who can I contact for customized parts? 

Please send your individual product requests to the followingE-mail address: sales.ekt@elringklinger.com 

I have questions about the purchase agreement. Who can I contact?
 
Our sales representatives are available for you. Please use our contact form  andwe will get in touch with you. 

Delivery: 

With which freight forwarders / logistics partners will the goods be shipped?
 
We ship goods up to a total weight of 30kg by parcel service DPD. Shipments with highertotal weight than 30kg (or 31.5kg in EU countries) willbe shippedwith our preferred forwarding company Dachser. 

Who pays the shipping costs? 

Shipping costs are paid by the customer and depend on volume and weight of the goods including packaging. 

How much are the shipping costs? 

Shipping costs aredepending on whether the goods are shipped within Germany or to other EU countries. 

Within Germany: 

For goods up to 30 kg shipping costs are 7,50 €. 

To other EU countriesbesides Germany: 

For goods up to 14 kg shipping costs are 30 €; for goods between 15 and 31,5 kg 35 € will apply. 

Shipments whichexceed a total weight of 30/31.5 kg are shipped cost-effectively with our preferred forwarder Dachser. In these cases, shipping costs cannot be determined in advance.They depend on the volume and weight of the packed goods and will be communicated to you in the order confirmation. 

Do you offer express delivery?

Please contact us directly for express delivery. 

Can I have my order delivered to another address?
 
During the ordering process, you may also specify a delivery address that differs from the invoicing address. 

When will my order be delivered?

Upon receipt of an order acknowledgment you will receive an order confirmationon which the exact delivery date is indicated. 

Payment: 

Complaint: 

Who do I contact in the event of a complaint?

In case of a complaint, please use our contact form